Terms & Conditions
Effective Date: 06-09-2026
Last Updated: 06-09-2026
Welcome to Travel Treaasure. By accessing our website, submitting an enquiry, making a booking, making a payment, or using any travel service provided by us, you agree to these Terms & Conditions.
1. About Travel Treaasure
Travel Treaasure provides travel-related services including tour packages, itinerary planning, accommodation arrangements, transportation arrangements, sightseeing and other travel-related services as specified in the customer's booking confirmation.
2. Booking Confirmation
A booking will be considered confirmed only after:
- Required customer information has been received;
- The applicable booking amount/advance has been paid;
- Travel Treaasure has confirmed the booking in writing; and
- The customer has accepted the applicable terms and conditions.
A quotation or itinerary provided before confirmation does not by itself constitute a confirmed booking.
3. Package Prices
Package prices may vary depending upon:
- Travel dates
- Hotel availability
- Transportation availability
- Seasonal demand
- Number of travellers
- Room configuration
- Changes in taxes, fees or government charges
- Supplier pricing
The final price applicable to a booking will be the price communicated in the booking confirmation/invoice.
4. Package Inclusions & Exclusions
Customers should carefully review the Inclusions and Exclusions mentioned in their quotation or booking confirmation.
Anything not specifically mentioned as included should be treated as excluded.
5. Itinerary Changes
Travel Treaasure may need to modify an itinerary because of circumstances such as weather, road conditions, transportation disruption, hotel availability, government restrictions, safety concerns or other circumstances beyond reasonable control.
Where reasonably possible, we will offer an alternative arrangement of comparable value.
6. Hotels
Hotel names mentioned during enquiry or quotation may be subject to availability.
Where a particular hotel becomes unavailable, Travel Treaasure may provide an alternative property of a similar category, subject to availability and applicable pricing.
7. Transportation
Transportation arrangements are subject to vehicle availability and the conditions specified in the booking.
Customers are expected to follow agreed pickup and reporting times.
Additional charges may apply for services outside the agreed itinerary.
8. Customer Information
Customers are responsible for providing accurate:
- Name
- Age
- Contact information
- Identification details
- Passport information, where applicable
- Travel dates
- Special requirements
Travel Treaasure will not be responsible for consequences resulting from incorrect information supplied by the customer.
9. Travel Documents
Customers are responsible for carrying the required identification and travel documents.
For international travel, customers are responsible for ensuring that passports, visas, permits and other required documents are valid.
10. Personal Belongings
Customers are responsible for their personal belongings, luggage, valuables, documents and electronic devices during travel.
11. Third-Party Services
Hotels, airlines, transport operators, activity providers, guides and other suppliers may be independent third parties.
Their services are subject to their own operational policies and conditions.
12. Force Majeure
Travel Treaasure shall not be responsible for failure or delay caused by circumstances beyond reasonable control, including natural disasters, extreme weather, pandemics/epidemics, war, terrorism, civil unrest, strikes, government restrictions, road closures, airline disruption or other unforeseen events.
13. Customer Behaviour
Customers are expected to behave responsibly and comply with applicable laws, hotel rules, transportation rules and instructions from service providers.
14. Complaints
Customers should report service-related concerns as soon as reasonably possible so that Travel Treaasure can attempt to resolve the issue during the trip.
15. Acceptance
By making a booking or payment, the customer confirms that they have read and accepted these Terms & Conditions and the applicable booking, cancellation and refund policies.
Privacy Policy
Information We May Collect
Depending on the service requested, Travel Treaasure may collect:
- Name
- Mobile number
- Email address
- Travel dates
- Number of travellers
- Destination preferences
- Passport information where required for travel arrangements
- Billing/payment-related information
- Enquiry details
- Communication history
- Website usage information
How We Use Information
Information may be used to:
- Respond to enquiries
- Prepare quotations
- Process bookings
- Arrange hotels and transportation
- Communicate travel information
- Process payments
- Provide customer support
- Improve our website and services
- Send promotional communications where legally permitted and appropriately consented to
Sharing Information
We may share relevant information with service providers when necessary to provide the requested travel service, such as:
- Hotels
- Airlines
- Transport providers
- Tour operators
- Activity providers
- Visa/documentation service providers
- Payment service providers
Data Security
Travel Treaasure will take reasonable measures to protect personal information against unauthorized access, misuse, loss or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Marketing
Customers should be given an appropriate option to opt out of promotional communications.
Cookies
Your website may use cookies and similar technologies for website functionality, analytics and marketing.
The exact wording should be adjusted according to the tools actually installed on your website—for example Google Analytics, Meta Pixel, Google Ads, WhatsApp widgets, payment gateways, etc.
Privacy Rights
Your final policy should provide an appropriate method for customers to contact Travel Treaasure regarding their personal information, including requests permitted under applicable law.
Because India's DPDP framework has been notified with phased commencement, your actual data-collection forms and privacy notice should be aligned with the provisions applicable to your processing at the time.
For any privacy-related inquiries or to withdraw consent, please contact us at support@traveltreaasure.com.
Booking & Payment Policy
Booking
A customer enquiry does not automatically constitute a confirmed booking.
A booking becomes confirmed after Travel Treaasure receives the required payment and issues confirmation.
Payment
The quotation/invoice will specify:
- Total package price
- Amount payable initially
- Balance amount
- Payment deadline
- Applicable taxes/charges
- Payment method
Payment Methods
You can list the methods you actually support, such as:
UPI | Bank Transfer | Payment Gateway | Debit/Credit Card | Other approved methods
Do not publish a payment method that you don't actually provide.
Payment Failure
If a payment fails or remains pending, the booking may not be confirmed until successful payment is received.
Balance Payment
The balance must be paid by the deadline specified in the booking confirmation.
Failure to pay within the specified period may result in cancellation of the booking subject to the applicable cancellation terms.
Payment Receipts
Travel Treaasure should provide the customer with an appropriate receipt/invoice/booking confirmation for payments received.
Cancellation & Refund Policy
Cancellation Timelines & Treatment
- More than 30 days before departure: Refund subject to supplier/non-refundable charges
- 15–30 days: Partial refund subject to applicable charges
- 7–14 days: Higher cancellation charges
- Less than 7 days: Potentially non-refundable
- No-show: Generally non-refundable
- Non-refundable hotel/airline/activity: Non-refundable to the extent charged by supplier
Refund Processing
Approved refunds will be processed using the applicable payment method, subject to payment-provider processing times.
Important Note
A refund policy should not promise “100% refund anytime” unless you genuinely intend to provide it.
Cancellation requests must be submitted in writing through our customer support email or via your registered user account.
Travel & Tour Policy
This will protect the day-to-day operation of your packages.
Operational Guidelines & Terms
- Hotel Check-in / Check-out: Standard hotel policies apply across all accommodations.
- Room Allocation: Subject to hotel availability and standard booking categories.
- Extra Beds: Provided upon request and subject to availability and additional charges.
- Early Check-in & Late Check-out: Subject to hotel availability and may incur extra fees.
- Transportation: Vehicle arrangements are bound by the confirmed itinerary.
- Pickup / Drop & Sightseeing: Conducted as per the pre-scheduled tour itinerary.
- Driver Working Hours: Restricted as per legal safety regulations and standard working hours.
- Additional Kilometres: Extra usage outside the itinerary will incur additional distance-based charges.
- Meals & Activities: Provided strictly according to package inclusions.
- Weather, Road Closures & Government Restrictions: Itineraries may be modified due to unforeseen external conditions.
- Customer Delays & Missed Sightseeing: Timely reporting is mandatory; missed components due to delays are non-refundable.
- Personal Expenses & Lost Belongings: Travelers are solely responsible for personal costs and belongings.
- Medical Emergencies: Travelers are advised to carry comprehensive travel insurance for health and safety support.
Important Clause:
"If a customer voluntarily misses any included service, sightseeing activity, meal, transfer or other component of the itinerary, no automatic refund will be payable unless otherwise agreed in writing."
Website Disclaimer
Travel Treaasure makes reasonable efforts to ensure that information displayed on this website is accurate and up to date. However, prices, availability, hotel information, transportation arrangements, schedules and other travel information may change without prior notice.
Images shown on the website are intended for illustrative purposes unless specifically stated otherwise.
Travel Treaasure does not guarantee uninterrupted availability of any particular hotel, flight, vehicle, activity or destination service unless confirmed in writing.
Third-Party Links
Our website may contain hyperlinks to external third-party websites. Travel Treaasure holds no liability or responsibility for the content, privacy policies, or practices of such external sites.
Grievance & Customer Complaint Policy
We are committed to providing exceptional service. If you encounter any issues regarding your booking or service delivery, our grievance redressal mechanism is structured to resolve matters fairly and promptly.
Customer Support
Travel Treaasure
Customers should provide:
- Booking/reference number
- Traveller name
- Date of travel
- Description of the issue
- Supporting documents/photos where relevant
How to Raise a Complaint & Complaint Process
You can escalate any booking discrepancy or service dissatisfaction by writing directly to our support team at support@traveltreaasure.com along with your booking reference ID. Our team investigates and responds within 48-72 working hours.
The structured complaint process includes:
- Complaint received
- Acknowledgement
- Internal review
- Communication with relevant supplier where necessary
- Resolution/response
- Closure
Travel Insurance & Liability Disclaimer
Travel insurance is recommended for customers travelling domestically or internationally, particularly where the trip involves flights, accommodation, activities or significant prepaid expenses.
Unless expressly stated in the booking confirmation, travel insurance is not included in the package price.
Customers are responsible for obtaining insurance appropriate to their circumstances and travel requirements.
Insurance coverage, exclusions and claim procedures are determined by the relevant insurance provider and policy terms.
(Note: Travel Treaasure does not provide insurance directly unless expressly partnered with a licensed insurance provider to do so.)
Limitation of Liability
Travel Treaasure shall not be held liable for any direct, indirect, punitive, incidental, or consequential damages arising out of or connected with travel delays, strikes, loss of property, acts of God, or default by independent suppliers.